Twenty-five year old wheelchair user and self-confessed ‘travel addict’ Cory Lee, the blogger behind ‘Curbfree with Cory Lee’ has reignited the controversy around the lack of suitable disability access for wheelchair users in the hospitality industry by penning an ‘open letter‘ encouraging hotel owners to make staying at their establishments easier for their differently-abled patrons, the Half-Eaten Mind blog exclusively reports today.
The letter, which appears on Cory’s blog, was originally published on the 19th December 2014, but the traveller tweeted the article again recently as many hotel firms and owners have yet to make their facilities completely all-inclusive. Lee is highly complimentary towards the many hotels he has stayed at over the course of his travels but then draws attention to what he calls “unique challenges when it comes to navigating even the smallest things”, he writes in the letter.
The blogger then exclaims that he ‘finds it a breath of fresh air’ if he is lucky enough to find a wheelchair-friendly hotel in the places he visits. While he is appreciative of those hotels who already offer good access to wheelchair users, in particular the offering of special ramps, wide paths, decent space for wheelchair access and lifts, he implores hotels to do more to make their stays enjoyable and comfortable for disabled travellers. Lee reminds hotels that the differently-abled community in the United States have a large amount of disposable income, and cites a 2001 issue of the Disability, Inc. publication that states that this community has collectively $220 billion of discretionary spending to tap into, meaning hotels who do not offer disabled-friendly facilities could be missing out on extra income by excluding a community with a lot of money to spend.
In his bid to get hoteliers thinking about improving their disability access, Cory goes on to make some suggestions himself in the letter. He advises big chains and smaller hotels alike to invest in such facilities as stair lifts for people with mobility issues, roll-in showers, and even setting aside special tables with higher legs for disabled restaurant customers, which will not only get the hotels good reviews from disabled guests on popular review sites such as TripAdvisor, but could also increase the hotel’s profit margins as more disabled patrons stay in their rooms.
Lee also offers tips to hotels to help play their part in local disabled tourism, including offering maps of the local area highlighting disabled-friendly top attractions, as well as public transport and restaurants, saying that it would be “a small gesture on your end that is a real kindness to us”.
Cory Lee has travelled all over the globe and has run a popular blog promoting wheelchair travel. His niche blogging has earned him attention from the mainstream media, disability publications and within the blogging community. He has appeared in articles by USA Today, The Huffington Post and in the travel guide series Lonely Planet, and has also made speeches all over the US on disability issues.
While many hotels, particularly the bigger chains such as Ibis, Hilton and Radisson Blu, offer access for wheelchairs as standard, many smaller hotels are unwilling or unable to afford to make the necessary adaptations and install equipment to ease life for their disabled hotel stayers. Lee’s open letter to the hotel world, written from the perspective of a wheelchair user himself and on behalf of many others everywhere, may be that nudge that will open up new experiences for thousands of disabled travellers alongside benefitting the global hospitality industry and making travel a possible option for more.