MANOR PARK SURGERY: Failing Newham medical centre shuttered by CQC

London – VIJAY SHAH via ALEX SHAW and Newham Recorder

A poorly performing doctor’s surgery in the London Borough of Newham’s Manor Park area, east London, was ordered to close down after an inspection by the Care Quality Commission (CQC) ruled it as inadequate, reported local newspaper Newham Recorder.

The Manor Park Medical Centre, in Romford Road, was responsible for 1,300 local patients. It’s closure came after it failed three inspection reports in a row, the last one carried out in July 2017, the Newham Recorder stated. The CQC, which ensures standards of medical facilities in the UK, was scathing in its appraisal of the Manor Park Medical Centre, rating it as ‘inadequate’ in five key areas. A notice was pinned to the surgery’s house-like varnished wooden door announcing its closure, and offering a map and address of an alternative medical facility in nearby Church Road. The notice was issued by the Newham NHS Clinical Commissioning Group.

 

The Medical Centre, headed by Dr Surendra Kumar Dhariwal, appealed against the closure decision, but the CQC and a court at a first-tier tribunal had the upper hand. The centre’s registration was terminated this past Monday, which meant the practice no longer is open to patients.

“I was very concerned about patient care at Dr Surendra Kumar Dhariwal’s practice and the lack of response or improvement we have witnessed since previous inspections,” said Prof Ursula Gallagher, CQC deputy chief inspector of GP practices.

The regulator was “left with no option” but to close the practice “in the interests of patients,” she added.

The Medical Centre had been running into trouble since November 2016, and later inspections revealed no improvement in the situation. CQC inspectors were shocked by the poor levels of staff appraisal and training, unclear staffing arrangements and there were noticeable gaps in background checking of new staff.

The inspectors also raised concerns about the physical state of the centre and its medicine stocks. The Newham Recorder stated that the premises were covered in dust and some pharmaceutical items were also dusty or expired.

A significant amount of medicines and equipment were not fit for use and there were no effective systems in place to address this,” read the report.

It stated there was “no evidence” of the duty of candour, the legal duty of health centres to inform and apologise to patients if mistakes in their care have led to harm.

Dr Dhaliwal was not available for comment at the time of the Recorder’s report, but previously he claimed that improvements were made to the Manor Park Medical Centre after the earlier inspections and it was a “really good practice”. He had been a member of medical staff at the centre for fifty years. The CQC said that the failings at the centre posed a great risk of harm to its patients. It is not known if or when the centre may reopen.

SOURCES:

Newham Recorder, Facebook, Facebook Inc. https://www.facebook.com/Newham.Recorder/

“Three strikes and out for Manor Park GP surgery” – Alex Shaw, Newham Recorder/Archant (6 October 2017) http://www.newhamrecorder.co.uk/news/health/three-strikes-and-out-for-manor-park-gp-surgery-1-5225987

IMAGE CREDIT:

Google Maps https://maps.google.co.uk/

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