MANOR PARK SURGERY: Failing Newham medical centre shuttered by CQC

London – VIJAY SHAH via ALEX SHAW and Newham Recorder

A poorly performing doctor’s surgery in the London Borough of Newham’s Manor Park area, east London, was ordered to close down after an inspection by the Care Quality Commission (CQC) ruled it as inadequate, reported local newspaper Newham Recorder.

The Manor Park Medical Centre, in Romford Road, was responsible for 1,300 local patients. It’s closure came after it failed three inspection reports in a row, the last one carried out in July 2017, the Newham Recorder stated. The CQC, which ensures standards of medical facilities in the UK, was scathing in its appraisal of the Manor Park Medical Centre, rating it as ‘inadequate’ in five key areas. A notice was pinned to the surgery’s house-like varnished wooden door announcing its closure, and offering a map and address of an alternative medical facility in nearby Church Road. The notice was issued by the Newham NHS Clinical Commissioning Group.

 

The Medical Centre, headed by Dr Surendra Kumar Dhariwal, appealed against the closure decision, but the CQC and a court at a first-tier tribunal had the upper hand. The centre’s registration was terminated this past Monday, which meant the practice no longer is open to patients.

“I was very concerned about patient care at Dr Surendra Kumar Dhariwal’s practice and the lack of response or improvement we have witnessed since previous inspections,” said Prof Ursula Gallagher, CQC deputy chief inspector of GP practices.

The regulator was “left with no option” but to close the practice “in the interests of patients,” she added.

The Medical Centre had been running into trouble since November 2016, and later inspections revealed no improvement in the situation. CQC inspectors were shocked by the poor levels of staff appraisal and training, unclear staffing arrangements and there were noticeable gaps in background checking of new staff.

The inspectors also raised concerns about the physical state of the centre and its medicine stocks. The Newham Recorder stated that the premises were covered in dust and some pharmaceutical items were also dusty or expired.

A significant amount of medicines and equipment were not fit for use and there were no effective systems in place to address this,” read the report.

It stated there was “no evidence” of the duty of candour, the legal duty of health centres to inform and apologise to patients if mistakes in their care have led to harm.

Dr Dhaliwal was not available for comment at the time of the Recorder’s report, but previously he claimed that improvements were made to the Manor Park Medical Centre after the earlier inspections and it was a “really good practice”. He had been a member of medical staff at the centre for fifty years. The CQC said that the failings at the centre posed a great risk of harm to its patients. It is not known if or when the centre may reopen.

SOURCES:

Newham Recorder, Facebook, Facebook Inc. https://www.facebook.com/Newham.Recorder/

“Three strikes and out for Manor Park GP surgery” – Alex Shaw, Newham Recorder/Archant (6 October 2017) http://www.newhamrecorder.co.uk/news/health/three-strikes-and-out-for-manor-park-gp-surgery-1-5225987

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TOP DOCS: GP surgery in Forest Gate rated ‘outstanding’

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London, UNITED KINGDOM
VIJAY SHAH and PHOEBE COOKE via Newham Recorder

A doctor’s surgery located in the Newham, east London district of Forest Gate has been rated ‘outstanding’ despite having a caseload of 13,000 patients and at a time when the National Health Service (NHS) is under strain from government cutbacks and pressure on services, local newspaper the Newham Recorder reported yesterday.

The Woodgrange Medical Practice, located on Woodgrange Road in the north of Forest Gate, was recently rated ‘outstanding’ in an inspection report issued by the Care Quality Commission (CQC), an independent regulator of health and social care services in England. Staff at the practice were overjoyed to receive the Commission’s rating, which they ascribed to a ‘team effort’.

 

Woodgrange was particularly commended for its ‘clear vision and leadership’, and CQC inspectors were impressed by its high levels of positive patient feedback and its work with residents with diabetes, asthma and mental health conditions – as well as its use of ‘innovative and proactive methods’ to improve patient outcomes. The surgery, located near Forest Gate rail station, was also lauded for its efficiency and excellence in staff leadership, and also received a secondary ‘good’ rating from the CQC for its record on safety, care and response to patients’ needs.

One of the senior general practitioners (doctors) at Woodgrange Medical Practice, Dr. Muhammad Naqvi, said “I think we are really responsive to the patients’ needs,

“We are working in a difficult climate from a financial perspective but also from the demand – in a borough like Newham the population always in flux.

“We have got a great team and the practice is really well led, we are very conscientious and try to leave no stone unturned.”

Naqvi’s partner GP, Dr. Yusuf Patel added It’s a wonderful acknowledgment and it’s good for Newham,

“This shows a lot of the hard work and team-work that our staff have put in. We just wanted to do our best and show what work our team can do – this is a fantastic surprise.”

The CQC inspection visit in May 2016, also gave special praise to the practice nurse Noreen Gilhespy, whose work at the surgery was also described as outstanding. Gilhespy runs some community group geared towards Forest Gaters’ general health, social interaction and exercise routines.

The surgery currently has 13,000 people on its books, a massive increase from the 1,300 it began with when it opened in 1993. It has been rated four out of five on the NHS Choices patient website.

SOURCES:
Newham Recorder, Facebook, Facebook Inc. https://www.facebook.com/Newham.Recorder/
“Forest Gate GP practice with 13,000 patients rated ‘outstanding’” – Phoebe Cooke, Newham Recorder – News/Archant Community Media Ltd (3 February 2017) http://www.newhamrecorder.co.uk/news/forest_gate_gp_practice_with_13_000_patients_rated_outstanding_1_4875910
IMAGE CREDIT:
“Child at Doctor – Kid at Doctor’s Office” – Wellness GM, Flickr (23 January 2015) https://www.flickr.com/photos/130100316@N04/16162536809